Terms of Service

These terms govern your use of Zyba. By creating a space or using the service, you agree to them. If you are using Zyba on behalf of a business, you confirm you are authorised to do so.

The service

Zyba lets you build “spaces” — public pages, menus, WiFi and other content — behind QR codes, and run orders, bookings and analytics from an operator dashboard. We may add, change or remove features over time.

Your account

Operator accounts are for businesses. Keep your sign-in secure; you are responsible for activity under your account and for the content you publish.

Acceptable use

• Use Zyba lawfully and only for content you have the right to publish.
• Do not publish illegal, misleading or harmful content.
• Do not misuse codes, attempt to disrupt the service, or access it without authorisation.
• Do not resell or sub-licence the service without our agreement.

Your content

You own the content you add. You grant us the licence needed to host and display it to deliver the service. You are responsible for the accuracy of your menus, prices and availability, and for handling any guest data you collect through your space in line with applicable law.

Payments & billing

Paid plans are priced in Zambian Kwacha. Mobile money is our primary method, with card payment also available. We bill by issuing an invoice and a payment prompt (a mobile-money USSD prompt or a hosted card page) — we do not silently auto-charge a stored card. Fees may be subject to tax. Non-payment may lead to suspension of a paid space. Refunds and cancellations are governed by our Refund & Cancellation Policy.

Guests & orders

Zyba provides the tools; the agreement for any goods or services a guest orders or books (food, rooms, tours and the like) is between the venue and its guest. Zyba is not a party to that agreement and is not responsible for fulfilment.

Availability

The service is provided “as is”. We work to keep it reliable and fast, but we do not guarantee uninterrupted or error-free operation.

Limitation of liability

To the fullest extent permitted by law, Zyba is not liable for indirect or consequential loss, or for loss of profit, revenue or data, arising from your use of the service.

Termination

You may stop using Zyba at any time. We may suspend or end access if these terms are breached. On termination your right to use the service ends.

Governing law

These terms are governed by the laws of the Republic of Zambia.

Changes

We may update these terms; continued use after a change means you accept the updated terms.

Contact

Questions: get in touch.